What Triggers the "Slow network detected" Banner in the Mobile App?

Modified on Fri, 15 Sep, 2023 at 3:22 PM


Available in: Axsy Mobile for Salesforce, Axsy Field Service, Axsy Public Sector, Axsy Retail Execution


The "Slow network detected" banner will be displayed at the top of the screen by the Axsy Mobile App whenever a request to Salesforce takes more than 45 seconds to receive an end-to-end response. In addition to such a delay being caused by a slow or poor connection, it should be noted that intermittent delays on the Salesforce Platform may also contribute to an end-to-end response taking more time than the above threshold and therefore not necessarily entirely connection-related.


Once triggered by a request above the threshold, the banner will remain visible - even if subsequent requests are below the threshold - until the current sync is completed, at which point it will be removed.


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