Response Times
Operational (live) Support Services
Support for Axsy GA Products used for business purposes.
| Response Times | ||
| Support Plan | Premier | Signature |
| Service Hours | 16 x 5 | 24 x 7 |
| Category | ||
Business Stopping Defect in an Axsy product that completely stops the Axsy product being used | 1 hour | 1 hour |
Business Impacting (Major) Defect in an Axsy product affecting greater than 50% of Your end-users | 4 hours | |
Business Impacting (Minor) Defect in an Axsy product affecting less than 50% of Your end-users | ||
Trivial Defect that can be tolerated, including but not limited to cosmetic defects, translation, spelling and grammatical errors | 1 day | 4 hours |
Information Enquiries Non-Defect related assistance, including but not limited to confirming normal operation of Axsy products or providing assistance not covered in Knowledge Base, FAQ or troubleshooting articles | ||
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article